Accelerate onboarding and drive adoption with tracked resources
Onboarding is critical, but you're flying blind. You share resources and hope customers use them. With OverClarity, create structured onboarding rooms, track resource consumption, and identify at-risk customers before they churn.
-40%
Onboarding time
+25%
NPS
100%
Visibility
The problem
Chaotic onboarding
Every CSM does it differently. No standard process, no visibility on progress.
= Lost customers
Repetitive questions
Your CSMs answer the same questions over and over instead of creating value.
= Wasted time
Invisible at-risk customers
You discover a customer is unhappy when they cancel, not before.
= Avoidable churn
The OverClarity solution
Onboarding rooms
Create structured spaces with automatic progress tracking.
→ Standardized onboarding
Knowledge Chat for customers
Your customers find answers themselves, 24/7.
→ Effective self-service
Engagement signals
Identify at-risk customers before it's too late.
→ Proactive intervention
CS Playbooks
Standardized processes for every stage of the customer journey.
→ Guaranteed consistency
Measurable outcomes
Real results from real customers
Onboarding time
Customers productive faster
NPS
Improved customer satisfaction
Support tickets
Effective self-service
Retention
Customers who stay
Everything you need to succeed
Onboarding rooms
Structured journeys
Progress tracking
Complete visibility
Knowledge Chat
Customer self-service
Health scores
Warning signals
Playbooks
CS processes
Automations
Automatic workflows
“We reduced our onboarding time by 40% and our NPS increased by 25 points.”
Marc Dubois
Head of CS, SaaSify
Related solutions
Discover how OverClarity helps other teams
Frequently asked questions
Everything you need to know
Ready to transform your customer success?
Book a personalized demo and see how OverClarity can help your team.